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Frequently Asked Questions

Coffee For Life (Entries closed)

How do I enter?
Scan your registered loyalty card when you buy a coffee! You must be registered and subscribed at the time of prize draws to be an eligible entrant. If you’re not a member, you can grab a loyalty card in store, register (https://members.jamaicablue.com.au/) and follow the above steps. Remember to scan your loyalty card every time you buy a coffee!
I know I’m registered, but how do I know if I’m subscribed?
Login the loyalty portal, go to the Member Profile Tab, scroll to the bottom of the page and ensure you have the marketing box ticked.
At what date do I need to be subscribed? Can I just select subscribed on the last day?
You need to be subscribed by latest 30th May, 2021 and stay subscribed until the competition is drawn on 11th June, 2021. However, if there’s a re-draw, that will occur on 11th September, 2021 and to be eligible for that you will need to be subscribed. Aside from that, great offers and updates come through on email, so you will want to stay in the know and getting our emails.
When are the winners drawn?
1st draw winners will be notified by email provided in registration by 5pm AEST on 11th June, 2021 + published on our website. (They have until 10th Sept to claim it).​ 2nd draw winners will be drawn and notified by 5pm AEST on 11th September 2021 by email + published on website. (They have until 11th Dec, 2021 to claim it)​
How do I know how many entries I have?
Once you’re registered and subscribe, you will receive an email every Monday morning during the campaign with an update of your entries. ​
I am an App member – can I enter? ​
Yes of course. However, winners will need to scan their physical Gold Card to redeem their daily coffee prize.
I bought coffees but forgot to scan my card! What do I do now?
Unfortunately you will miss out on those entries, as you do need to scan it every time. So, what a great reason to head back into a store again and add some more points and remember to scan 😊.
What counts as an entry?
One entry per coffee-based beverage, including: Espresso, Cappuccino, Iced Coffee, Latte, Iced Latte, Piccolo, Flat White, Macchiato, Long Black, Iced Long Black, Mocha, Iced Mocha, Vienna, Dirty Chai, Ristretto. Furthermore, retail coffee purchases made in store count as one entry each: 250g retail coffee bag (either Signature Blend or Single Origin), 250g retail decaf coffee, 250g retail ground coffee, 250g retail decaf ground coffee, 100g retail Wallenford Estate Jamaica Blue Mountain Coffee, Capsules – 10 pack coffee, 1kg Retail Coffee Beans. Please note that loyalty free coffees (including additions) and retail coffee purchases made on the Jamaica Blue website will not count as valid entries.
If I order a dirty chai, will that count as an entry?
Yes!!! We love them too!
I’ve lost my card, will my entries be transferred?
No, if you’ve lost your card, your entries are lost.
The app doesn’t work for me and my loyalty card is falling apart. How do I make sure I get the entries – can I get a new card in store?
Please head into your local Jamaica Blue store and pick up a new card. If your account was registered, please email customerservice@jamaicablue.com.au with your new Crew card number and verification code, as well as the email address you registered with, and our customer experience team can transfer any points and details across from your old account to your new card for you. Unfortunately, any entries accumulated on your lost card, will be lost.
It says all coffee purchases are eligible entries. Does this mean that the prize includes cold coffee as well as hot coffee?
No, you can redeem a ‘Jamaica Blue Beverage’ which means a standard, small size, hot beverage from the following list: Espresso, Cappuccino, Latte, Piccolo, Flat White, Macchiato, Long Black, Mocha.
If the register goes down during the transaction, will the entry still be recorded? ​
Yes it will when it’s back up again.
Can I sign someone else up to the loyalty program + subscribe them so they can win?
We can’t sign someone else up, however you can give them a loyalty card, and get them to register and subscribe themselves.
How many winners are there?
One winner per store (107 total)​
How do I know if I won?
We will be in touch with the winners via email. We’ll also have a winner list on the Jamaica Blue Website. Winners will be announced by 5pm 11 June 2021.
Can I redeem my prize at any Jamaica Blue?
Yes you can redeem it at any store around Australia, so if you go on holiday near another Jamaica Blue – you can still enjoy your prize.
Can I have more than one free coffee per day?
You will only get 1 x free Win Coffee For Life prize coffee PER DAY.
Can you transfer the prize to other people?
No, this is a prize for you only! It’s not transferable and any form of sharing may result in voiding reward.
What size is the coffee you get?
You get 1 x standard small hot coffee per day (any extra’s/changes to milk/size/shots etc will cost extra). ​
Does the regular loyalty program still work with the free coffee for life prize?
Yes, the loyalty program will continue as normal. If you have a free coffee to redeem for your regular loyalty program, you may redeem this at the same time as your WC4L coffee.
How do I know which store I have to pick up from? I travel interstate often and go to many Jamaica Blue cafes, I do not have a regular café.
You can redeem your free coffee from any Jamaica Blue in Australia. However, you will need to pick up your Gold Card from the store you won at. We will let you know which store this is on the email to claim your prize, sent to you if you are a winner.
Does the prize begin as soon as I’ve been notified, or when I pick up my prize card in store? What about for second draw winners?
You will be able to redeem your free coffees when you pick up your WINNING Card. The coffees will be loaded to that personalized winning card and your 20 years of coffees will start upon receiving that.
How do I get Chris Hemsworth’s mobile number?
Well, we want to know it too! However, with 6 degrees of separation rule – maybe you could just find a connection to know to arrange having a Jamaica Blue coffee together 😊 and when you do! Tag us in the photo!!!

Coronavirus (COVID-19)

What is Jamaica Blue doing regarding the spread of Coronavirus (COVID-19)?
Jamaica Blue has always had strict hygiene practices and cleanliness standards in our café. In light of Coronavirus (COVID-19) we have implemented additional precautionary measures including: 1) Retraining all our team members and prepped them on increased hygiene and food safety standards. This includes regular handwashing, robust cleaning and sanitation schedules of all surfaces and equipment during storage, preparation and display of food, and barriers such as gloves and tongs are used for all ready to eat foods to minimise handling. 2) We’re requesting customers to hold the lid on reusables and handing over only the cup for refilling. 3) We’ve requested that if any team member feels unwell, that they remain at home and we encourage our customers to do the same. 4) We’ve established a dedicated team within the business to consider further steps we can take to ensure that the health and safety of our customers and team members come first.
Who can I contact if I have questions or concerns about café cleanliness
If you have any questions or concerns, please contact our customer experience team at customerservice@jamaicablue.com.au

Loyalty

I have accumulated over 25 points yet my points balance displays less than 25 or zero?
Every time your account reaches 25 points this is converted into a small complimentary coffee offer, so you will never have more than 24 points at any one time.
Can I use the same email for more than one Crew account?
No, only one account can be linked to an email address.
When will I receive my complimentary slice of cake?
The birthday cake offer is awarded to registered Jamaica Blue Crew customers. This offer is valid for the full calendar month of your registered birthday. This becomes visible on your account once the member barcode is scanned in store during that time. Please ensure that your Crew card number matches the one on your birthday email reminder. Note: if you register during your birthday month, you won’t be eligible to receive a birthday cake until the following year.
I received an email for a complimentary slice of cake, yet I couldn’t redeem this in store?
This could be that this offer has expired (only valid for calendar month) or that you registered an older card and have yet to register your new card. Please get in touch with us and we can transfer your details from your old card to your new card.
I didn't receive my birthday reward email!
Not to worry. Sometimes the birthday reward email will go into your spam or junk folders. You can still head to any Jamaica Blue and redeem your reward as the email is only a reminder.
What type of cake can I redeem as my birthday reward?
When you redeem your birthday reward you can choose any sweet item from the cabinet including a slice of cake, a muffin or brownie.
How many free coffee rewards can I redeem in a single transaction?
You can redeem as many free coffees as you like in a single transaction. That means if you have 1, 2 or even 3 free coffees on your Crew card you can redeem all of them at once. How great is that!
What do I do if I have lost my card or my card is broken?
Please head into your local Jamaica Blue store and pick up a new card. If your account was registered, please email customerservice@jamaicablue.com.au with your new Crew card number and verification code, as well as the email address you registered with, and our customer experience team can transfer any points and details across from your old account to your new card for you. Alternatively, you can sign in on the Jamaica Blue App and continue to use your original account.
How do I transfer points from my lost or broken card to my new card?
If you have lost or broken your card and would like to transfer points, please send the new card number and verification code, as well as the email address you registered with, to customerservice@jamaicablue.com.au. If your account was not registered and you don't recall the Crew card number, we won't be able to perform the transfer.
I can’t find my verification code.
The verification code is located on the back of your loyalty card. Underneath ‘Crew No.’
I don’t remember my password.
To reset your password please visit: https://members.jamaicablue.com.au/recover
I haven’t registered my card, can I still use it?
Unregistered cards can still be used in store to accrue points and gain small complimentary coffees. But by registering online, you will receive a complimentary small size hot beverage for registering as well as a slice of birthday cake in the month of your birthday.
Can I use my Jamaica Blue Crew card overseas?
Unfortunately you will not be able to use your Crew card outside of the country where the card was issued as the loyalty programs are separate. You will need to register for a new card overseas.
Will I receive promotional emails if I register?
We will let you know about our great promotions and any member only offers for your local store or the whole network of Jamaica Blue cafés. You can choose to opt out at any point by unsubscribing at the bottom of any of these emails.
Where can I find loyalty terms and conditions?
Our loyalty terms and conditions can be found here: https://jamaicablue.com.au/loyalty-program-terms-conditions/

General questions

How can I share feedback about my experience at Jamaica Blue?
Jamaica Blue would love to hear about your experiences with our cafés. You can leave your feedback here: https://jamaicablue.com.au/rate-your-experience/ If you would like to discuss your experience with someone in our customer experience team, please fill out this form: https://jamaicablue.com.au/guest-feedback/
How do I find my nearest Jamaica Blue?
Use our café locator to find your nearest Jamaica Blue: https://jamaicablue.com.au/store-locations/
Where can I find café trading hours?
You can locate our trading hours on Google or our store locator: https://jamaicablue.com.au/store-locations/
Do I have to pay extra for milk alternatives?
There is no additional charge for full cream milk, skinny milk or soy milk at any Jamaica Blue café in Australia.
Why do prices vary across cafés?
At Jamaica Blue cafés, we purchase fresh, local ingredients to create our dishes. The price of ingredients will depend on the location of our cafés, which is why our prices vary from store to store.
Are you able to provide catering for events?
Please ask your local Jamaica Blue if they offer a catering menu.
International stores
Please find our international website links as follows. New Zealand - https://www.jamaicablue.co.nz/; UAE - http://www.jamaicablue.ae/; China - http://www.jamaicablue.com.cn/; Malaysia - https://www.jamaicablue.com.my/; UK - https://www.jamaicablue.co.uk/
UberEats options at Jamaica Blue
Yes you can order UberEats at a number of Jamaica Blue cafes. Please check the UberEats app for which cafes near you that it applies to.
Hey You app
Liverpool Hospital are the only Jamaica Blue store participating with the Hey You app. Please check availability on the website. https://heyyou.com.au/

Nutritional Information

How do I find nutritional and allergy information?
We’re very open about the nutritional value of our menu products. We also understand how important it is to know which allergens are present in the food that you eat. We ensure that nutritional and allergy information is quick and easy to find on our website and in store, so you can check before you order. Find out for more information here: https://jamaicablue.com.au/menu/
Do you have gluten free products?
At Jamaica Blue, we do not offer any item as “gluten free”, even though the item may in fact contain no gluten. The reason for this is that we cannot guarantee that a gluten free product does not come in to contact with other products in the cool room or cabinet which contain gluten. Please check with your local café for low gluten options.
Do you offer plant milk alternatives?
Yes, all of our cafés offer soy milk. Check with your local café as to what other plant based milk alternatives they offer.

Franchise

Are there any opportunities available for new franchise stores?
Our café franchise business model allows Jamaica Blue to be flexible and creative with our different café formats. From fully licensed café businesses and inline cafés to kiosks that all operate successfully within residential areas, commercial towers, shopping centres, airports and hospitals. For more information please visit the franchise page: https://jamaicablue.com.au/franchising/

Job Opportunities

I want a job at my local Jamaica Blue café.
Please head in to your local Jamaica Blue with your resume to enquire about potential job opportunities. You can find all the information you will need here: https://jamaicablue.com.au/careers/

Shop Online

Do you sell your coffee beans?
Yes, you can purchase our Jamaica Blue coffee beans online: https://jblue.myshopify.com/
Haven’t received my order.
Please contact us on customerservice@jamaicablue.com.au and provide us with your tracking order or receipt.
How do I track my order?
You should receive a tracking order number once the product is dispatched with our courier.
I have more questions about the Jamaica Blue online shop.
Please check out the Terms and Conditions: https://jblue.myshopify.com/pages/terms-and-conditions Otherwise, please contact our customer experience team by emailing your questions to customerservice@jamaicablue.com.au

we’d love to hear from you

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Rate Your Experience – leave a review about your recent visit.

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Media Enquiries – please contact us directly.