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Frequently Asked Questions

Coffee For Life (Entries closed)

When are the winners drawn?
1st draw winners will be notified by email provided in registration by 5pm AEST on 11th June, 2021 + published on our website. (They have until 10th Sept to claim it).​ 2nd draw winners will be drawn and notified by 5pm AEST on 11th September 2021 by email + published on website. (They have until 11th Dec, 2021 to claim it)​
How many winners are there?
One winner per store (107 total)​
At what date do I need to be subscribed? Can I just select subscribed on the last day?
You need to be subscribed by latest 30th May, 2021 and stay subscribed until the competition is drawn on 11th June, 2021. However, if there’s a re-draw, that will occur on 11th September, 2021 and to be eligible for that you will need to be subscribed. Aside from that, great offers and updates come through on email, so you will want to stay in the know and getting our emails.
Can I redeem my prize at any Jamaica Blue?
Yes you can redeem it at any store around Australia, so if you go on holiday near another Jamaica Blue – you can still enjoy your prize.
Can I have more than one free coffee per day?
You will only get 1 x free Win Coffee For Life prize coffee PER DAY.
Can you transfer the prize to other people?
No, this is a prize for you only! It’s not transferable and any form of sharing may result in voiding reward.
What size is the coffee you get?
You get 1 x standard small hot coffee per day (any extras/changes to milk/size/shots etc will cost extra). ​
Does the regular loyalty program still work with the free coffee for life prize?
Yes, the loyalty program will continue as normal. If you have a free coffee to redeem for your regular loyalty program, you may redeem this at the same time as your WC4L coffee.
How do I know which store I have to pick up from? I travel interstate often and go to many Jamaica Blue cafes, I do not have a regular café.
You can redeem your free coffee from any Jamaica Blue in Australia. However, you will need to pick up your Gold Card from the store you won at. We will let you know which store this is on the email to claim your prize, sent to you if you are a winner.
Does the prize begin as soon as I’ve been notified, or when I pick up my prize card in store? What about for second draw winners?
You will be able to redeem your free coffees when you pick up your WINNING Card. The coffees will be loaded to that personalized winning card and your 20 years of coffees will start upon receiving that.
How do I get Chris Hemsworth’s mobile number?
Well, we want to know it too! However, with 6 degrees of separation rule – maybe you could just find a connection to know to arrange having a Jamaica Blue coffee together 😊 and when you do! Tag us in the photo!!!

Coronavirus (COVID-19)

What is Jamaica Blue doing regarding the spread of Coronavirus (COVID-19)?
Jamaica Blue has always had strict hygiene practices and cleanliness standards in our café. In light of Coronavirus (COVID-19) we have implemented additional precautionary measures including: 1) Retraining all our team members and prepped them on increased hygiene and food safety standards. This includes regular handwashing, robust cleaning and sanitation schedules of all surfaces and equipment during storage, preparation and display of food, and barriers such as gloves and tongs are used for all ready to eat foods to minimise handling. 2) We’re requesting customers to hold the lid on reusables and handing over only the cup for refilling. 3) We’ve requested that if any team member feels unwell, that they remain at home and we encourage our customers to do the same. 4) We’ve established a dedicated team within the business to consider further steps we can take to ensure that the health and safety of our customers and team members come first.

Loyalty

I have accumulated over 25 points yet my points balance displays less than 25 or zero?
Every time your account reaches 25 points this is converted into a small complimentary coffee offer, so you will never have more than 24 points at any one time.
Where do I find my Crew card's verification code?
The verification code is located on the back of your loyalty card. Underneath ‘Crew No.’
Can I use the same email for more than one Crew account?
No, only one account can be registered per email address. You will be unable to register a second account to an email address so please get in touch if you require assistance.
When will I receive my complimentary slice of cake?
The birthday cake offer is awarded to registered Jamaica Blue Crew customers. This offer is valid for the full calendar month of your registered birthday. This becomes visible on your account once the member barcode is scanned in store during that time. Please ensure that your Crew card number matches the one on your birthday email reminder.
I received an email for a complimentary slice of cake, yet I couldn’t redeem this in store?
This could be that this offer has expired (it is only valid for your registered birthday calendar month) or that you registered an older card and have yet to register your new card. Please get in touch with us and we can transfer your details from your old card to your new card so that you can access your birthday reward.
I didn't receive my birthday reward email!
Not to worry. Sometimes the birthday reward email will go into your spam or junk folders. You can still head to any Jamaica Blue and redeem your reward as the email is only a reminder.
What type of cake can I redeem as my birthday reward?
When you redeem your birthday reward you can choose any sweet item from the cabinet including a slice of cake, a muffin or brownie.
How many free coffee rewards can I redeem in a single transaction?
You can redeem as many free coffees as you like in a single transaction. That means if you have 1, 2 or even 3 free coffees on your Crew card you can redeem all of them at once. How great is that!
What do I do if I have lost my card or my card is broken?
Please head into your local Jamaica Blue store and pick up a new card. If your account was registered, please email customerservice@jamaicablue.com.au with your new Crew card number and verification code, as well as the email address you registered with, and our customer service team can transfer any points and details across from your old account to your new card for you.
How do I transfer points from my lost or broken card to my new card?
If you have lost or broken your card and would like to transfer points, please send the new card number and verification code, as well as the email address you registered with, to customerservice@jamaicablue.com.au. Unfortunately, if your account was not registered and you don't recall the Crew card number, we won't be able to perform the transfer.
I haven’t registered my card, can I still use it?
Unregistered cards can still be used in store to accrue points and gain small complimentary coffees. But by registering online, you will receive a complimentary small size hot beverage for registering as well as a slice of birthday cake in the month of your birthday.
Can I use my Jamaica Blue Crew card overseas?
Unfortunately you will not be able to use your Crew card outside of the country where the card was issued as the loyalty programs are separate. You will need to register for a new card overseas.
Will I receive promotional emails if I register?
We will let you know about our great promotions and any member only offers for your local store or the whole network of Jamaica Blue cafés. You can choose to opt out at any point by unsubscribing at the bottom of any of these emails.
Where can I find the privacy policy and loyalty terms and conditions?
Our privacy policy can be found here: https://jamaicablue.com.au/privacy-policy/. Our loyalty terms and conditions can be found here: https://jamaicablue.com.au/loyalty-program-terms-conditions/

General questions

Where can I find café trading hours?
You can locate our trading hours on Google or our store locator: https://jamaicablue.com.au/store-locations/
Do I have to pay extra for milk alternatives?
There is no additional charge for full cream milk, skinny milk or soy milk at any Jamaica Blue café in Australia.
Why do prices vary across cafés?
As each Jamaica Blue café is locally owned and operated, you may see some variance in pricing between stores. Prices are based on regional recommended retail pricing.
Are you able to provide catering for events?
Please ask your local Jamaica Blue if they offer a catering menu.
Does my local café do delivery?
Each Jamaica Blue café is locally owned and operated so ask in store whether they have this option available.

Nutritional Information

How do I find nutritional and allergy information?
We’re very open about the nutritional value of our menu products. We also understand how important it is to know which allergens are present in the food that you eat. We ensure that nutritional and allergy information is quick and easy to find on our website and in store, so you can check before you order. Find out for more information here: https://jamaicablue.com.au/menu/
Do you have gluten free products?
At Jamaica Blue, we do not offer any item as “gluten free”, even though the item may in fact contain no gluten. The reason for this is that we cannot guarantee that a gluten free product does not come in to contact with other products in the cool room or cabinet which contain gluten. Please check with your local café for low gluten options.
Do you offer plant milk alternatives?
Yes, all of our cafés offer soy milk. Check with your local café as to what other plant based milk alternatives they offer.

Franchise

Are there any opportunities available for new franchise stores?
Our café franchise business model allows Jamaica Blue to be flexible and creative with our different café formats. From fully licensed café businesses and inline cafés to kiosks that all operate successfully within residential areas, commercial towers, shopping centres, airports and hospitals. For more information please visit the franchise page: https://jamaicablue.com.au/franchising/

Job Opportunities

I want a job at my local Jamaica Blue café.
Please head in to your local Jamaica Blue with your resume to enquire about potential job opportunities. You can find all the information you will need here: https://jamaicablue.com.au/careers/

Shop Online

Do you sell your coffee beans?
Yes, you can purchase our Jamaica Blue coffee beans online: https://jblue.myshopify.com/
Haven’t received my order.
Please contact us on customerservice@jamaicablue.com.au and provide us with your tracking order or receipt.
How do I track my order?
You should receive a tracking order number once the product is dispatched with our courier.

Gift Cards

Where can I use my Gift Card?
You can use your Gift Card at any participating Jamaica Blue Cafe (https://jamaicablue.com.au/gift-card-participating-cafes/). Please review this list before purchasing your Gift Card.
What can I purchase at Jamaica Blue with my Gift Card?
You can use your Gift Card to purchase any of our great products in café. Gift Cards cannot be used for online purchases.
Do I have to spend the whole value of the Gift Card at once?
No, you don’t need to spend the entire amount on your card all at once. You can shop as often as you like until the balance is used up – and you can even top up the card again when you’ve finished, or as you go. You can top up your Gift Card at any participating cafes.
Where can I buy a Gift Card?
You can purchase Gift Cards at any participating Jamaica Blue Cafe (https://jamaicablue.com.au/gift-card-participating-cafes/). If you are looking to make a bulk purchase, you can do here (https://wwws-au1.givex.com/cws4.0/jamaicabluecorp/).
Can I purchase Gift Cards for my business to give to staff and customers?
Yes! You can via Jamaica Blue Corporate Services (https://wwws-au1.givex.com/cws4.0/jamaicabluecorp/).
How long is my Gift Card valid for?
All Gift Cards are valid for 36 months from the date of purchase.
Is there any minimum value to purchase?
You can load the card with any value between $10 and $200.
Can I top up my Gift Card?
Yes – you can top up your Gift Card in store at any participating Jamaica Blue Café (https://jamaicablue.com.au/gift-card-participating-cafes/). When you top up, the validity resets to 36 months.
Can I check the balance left on my Gift Card?
Yes, you can check the remaining value using our balance checker (wwws.givex.com/cws4.0/jamaicablue/check-balance/) or at any participating Jamaica Blue Café (https://jamaicablue.com.au/gift-card-participating-cafes/).
When I have used the full balance, what do I do with the Gift Card?
The Gift Card can be topped up! So, you can reuse it or even gift it to someone else. When you top up, the validity resets to 36 months. However, if the Gift Card has expired, it can’t be reactivated.
What happens when the Gift Card expires?
The Gift Card is valid for 36 months. If the Gift Card has expired, it can’t be reactivated. However, if you top up the Gift Card, the validity resets to 36 months.
What if I lose my Gift Card?
Please treat your Gift Card as cash as it will not be replaced if lost or stolen.
Can I get a refund on my Gift Card?
No, Gift Cards are non-refundable. Please treat your Gift Card as cash.
Where can I find the full terms and conditions for the Gift Card?
You can find the terms and conditions on our website (https://jamaicablue.com.au/gift-card-tcs/).
Where can I find the full privacy policy for the Gift Card?
You can find the privacy policy on our website (https://jamaicablue.com.au/privacy-policy/).
Who can I contact if I have a question?
Please contact our Customer Service Team (https://jamaicablue.com.au/guest-feedback/).

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