Jamaica Blue has always had strict hygiene practices and cleanliness standards in our café. In light of Coronavirus (COVID-19) we have implemented additional precautionary measures including:

1) Retraining all our team members and prepped them on increased hygiene and food safety standards. This includes regular handwashing, robust cleaning and sanitation schedules of all surfaces and equipment during storage, preparation and display of food, and barriers such as gloves and tongs are used for all ready to eat foods to minimise handling.

2) We’re requesting customers to hold the lid on reusables and handing over only the cup for refilling.

3) We’ve requested that if any team member feels unwell, that they remain at home and we encourage our customers to do the same.

4) We’ve established a dedicated team within the business to consider further steps we can take to ensure that the health and safety of our customers and team members come first.

Every time your account reaches 30 points this is converted into a small complimentary coffee offer, so you will never have more than 29 points at any one time.

The verification code is located on the back of your loyalty card. Underneath ‘Crew No.’

No, only one account can be registered per email address. You will be unable to register a second account to an email address so please get in touch if you require assistance.

The birthday cake offer is awarded to registered Jamaica Blue Crew customers. This offer is valid for the full calendar month of your registered birthday. This becomes visible on your account once the member barcode is scanned in store during that time. Please ensure that your Crew card number matches the one on your birthday email reminder.

This could be that this offer has expired (it is only valid for your registered birthday calendar month) or that you registered an older card and have yet to register your new card. Please get in touch with us and we can transfer your details from your old card to your new card so that you can access your birthday reward.

Not to worry. Sometimes the birthday reward email will go into your spam or junk folders. You can still head to any Jamaica Blue and redeem your reward as the email is only a reminder.

When you redeem your birthday reward you can choose any sweet item from the cabinet including a slice of cake, a muffin or brownie.

You can redeem as many free coffees as you like in a single transaction. That means if you have 1, 2 or even 3 free coffees on your Crew card you can redeem all of them at once. How great is that!

Please head into your local Jamaica Blue store and pick up a new card. If your account was registered, please email customerservice@jamaicablue.com.au with your new Crew card number and verification code, as well as the email address you registered with, and our customer service team can transfer any points and details across from your old account to your new card for you.

If you have lost or broken your card and would like to transfer points, please send the new card number and verification code, as well as the email address you registered with, to customerservice@jamaicablue.com.au.
Unfortunately, if your account was not registered and you don’t recall the Crew card number, we won’t be able to perform the transfer.

Unregistered cards can still be used in store to accrue points and gain small complimentary coffees. But by registering online, you will receive a complimentary small size hot beverage for registering as well as a slice of birthday cake in the month of your birthday.

Unfortunately you will not be able to use your Crew card outside of the country where the card was issued as the loyalty programs are separate. You will need to register for a new card overseas.

We will let you know about our great promotions and any member only offers for your local store or the whole network of Jamaica Blue cafés. You can choose to opt out at any point by unsubscribing at the bottom of any of these emails.

Our privacy policy can be found here: https://jamaicablue.com.au/privacy-policy/. Our loyalty terms and conditions can be found here: https://jamaicablue.com.au/loyalty-program-terms-conditions/

You can locate our trading hours on Google or our store locator: https://jamaicablue.com.au/store-locations/

As each Jamaica Blue café is locally owned and operated, you may see some variance in pricing between stores. Prices are based on regional recommended retail pricing.

Please ask your local Jamaica Blue if they offer a catering menu.

Each Jamaica Blue café is locally owned and operated, so ask in store whether they have this option available.

For information on the ingredients and nutritional content of our products, please refer to our menu here. This information is based on our standard product recipes and variations may occur due to seasonal changes and supplier differences. Please note that any customization to our standard menu items may affect the nutritional content and allergen information provided.

At Jamaica Blue, we take pride in tailoring our menus to the unique tastes of the local communities we operate in. As a result, the ingredients used in our dishes may vary between cafés.

If you have a food allergy, please talk to a member of our team before ordering each time you dine with us.

Our menu contains gluten, milk, tree nuts, and other allergens. Whilst we strive to minimize cross-contamination, in a busy kitchen we cannot guarantee that the food and drinks we prepare freshly on site are allergen-free. If you suffer from allergies, please bear this in mind. For low gluten, vegetarian, or vegan options, check with your local Jamaica Blue café.

Yes, all of our cafés offer soy milk. Check with your local café as to what other plant based milk alternatives they offer.

Our café franchise business model allows Jamaica Blue to be flexible and creative with our different café formats. From fully licensed café businesses and inline cafés to kiosks that all operate successfully within residential areas, commercial towers, shopping centres, airports and hospitals.

For more information please visit the franchise page: https://jamaicablue.com.au/franchising/

Please head in to your local Jamaica Blue with your resume to enquire about potential job opportunities. You can find all the information you will need here: https://jamaicablue.com.au/careers/

Yes, you can purchase our Jamaica Blue coffee beans online: https://jblue.myshopify.com/

Please contact us on customerservice@jamaicablue.com.au and provide us with your tracking order or receipt.

You should receive a tracking order number once the product is dispatched with our courier.

You can use your Gift Card at any participating Jamaica Blue Cafe (https://jamaicablue.com.au/gift-card-participating-cafes/). Please review this list before purchasing your Gift Card.

You can use your Gift Card to purchase any of our great products in café. Gift Cards cannot be used for online purchases.

No, you don’t need to spend the entire amount on your card all at once. You can shop as often as you like until the balance is used up – and you can even top up the card again when you’ve finished, or as you go. You can top up your Gift Card at any participating cafes.

You can purchase Gift Cards at any participating Jamaica Blue Cafe (https://jamaicablue.com.au/gift-card-participating-cafes/).

If you are looking to make a bulk purchase, you can do here (https://wwws-au1.givex.com/cws4.0/jamaicabluecorp/).

Yes! You can via Jamaica Blue Corporate Services (https://wwws-au1.givex.com/cws4.0/jamaicabluecorp/).

All Gift Cards are valid for 36 months from the date of purchase.

You can load the card with any value between $10 and $200.

Yes – you can top up your Gift Card in store at any participating Jamaica Blue Café (https://jamaicablue.com.au/gift-card-participating-cafes/). When you top up, the validity resets to 36 months.

Yes, you can check the remaining value using our balance checker (wwws.givex.com/cws4.0/jamaicablue/check-balance/) or at any participating Jamaica Blue Café (https://jamaicablue.com.au/gift-card-participating-cafes/).

The Gift Card can be topped up! So, you can reuse it or even gift it to someone else. When you top up, the validity resets to 36 months. However, if the Gift Card has expired, it can’t be reactivated.

The Gift Card is valid for 36 months. If the Gift Card has expired, it can’t be reactivated. However, if you top up the Gift Card, the validity resets to 36 months.

Please treat your Gift Card as cash as it will not be replaced if lost or stolen.

No, Gift Cards are non-refundable. Please treat your Gift Card as cash.

You can find the terms and conditions on our website (https://jamaicablue.com.au/gift-card-tcs/).

You can find the privacy policy on our website (https://jamaicablue.com.au/privacy-policy/).

Please contact our Customer Service Team (https://jamaicablue.com.au/guest-feedback/).