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Frequently Asked Questions

Extra Blue

What’s in the Blue Latte?
The Blue Latte contains white hot chocolate and blue curacao syrup. Yum!
What’s in the Blue Iced Tea?
The Blue Iced tea contains Butterfly pea syrup, lemongrass and ginger tea and water.
What’s in the Blue Cheesecake?
The Blue Cheesecake contains chocolate shortbread shells, blueberry patisserie filling, cheesecake mix, spirulina powder, fresh blueberries and brookfarm cocoa granola.
Where can I get the extra blue menu items from?
They’ll be available at all Jamaica Blue cafes in Australia from September 17th to October 15th. See you there!
How much do each of these extra blue menu items cost?
Each café has individual pricing so make sure to check the menu or ask a crew member. Don’t worry it’ll be worth it!

Winter Menu

Where can I purchase the delicious new winter menu items?
You can purchase them from any Jamaica Blue in Australia. Except Let’s TACO’ bout fish and the amazing Sweet Potato Wedges. They're only available at cafes with a fryer. So be sure to check the menu or ask our friendly crew the next time you drop in!
So... what’s in Wings and Tings?
The delicious Wings and Tings contains chicken, aioli and Jamaican BBQ sauce. It’s so yum.
What’s in Eggs Benedict Jamaican Style?
This awesome dish contains Jamaican BBQ port belly strips, jerk spice, hollandaise, eggs, baby spinach and sourdough loaf.
What’s in the Belly & Egg Roll?
Well… it contains Jamaican BBQ port belly strips, Jamaican BBQ sauce, egg and a milk bun. Yuuuum!
What’s in the Jamaica Beef Patty Pie?
You’ll love it, it has pasty shells, Jamaican beef & bean mix, poppy seeds, egg wash and Jamaican BBQ sauce.
So... Let’s Taco 'Bout Fish, what’s in it?
It contains tortillas, battered cod fillet, red cabbage, mango cheeks, aioli, Jamaican BBQ sauce, lemon & lime. As well as JB egg garnish, jerk spice and some salt. Mouth watering yet?
How much do each of these new menu items cost?
Each café has individual pricing so make sure to check the menu or ask a crew member. Don’t worry it’ll be worth it!
How long will they be available for?
Great News! The Winter Menu items will be permanently added to our menu - Woohoo!
What about the nutritional information? Where can I find it?
Easy - These can all be found in the menu section on our website. Click on the Menu tab at the top to find out more!

Loyalty

What's the difference between Caribbean Crew and the Loyalty program?
Caribbean Crew and the Loyalty program are exactly the same. If you're not a member yet make sure you head into any of our cafes in Australia and join today.
I have accumulated over 25 points yet my points balance displays less than 25 or zero?
Every time your account reaches 25 points this is converted into a small complimentary coffee voucher so you will never have more than 24 points at any one time. However you can continue to accumulate coffees.
When will I receive my complimentary slice of cake?
You will receive an email at the beginning of your Birthday month to notify you of your complimentary slice of Birthday cake. This will automatically be uploaded to your card and will expire at the end of the month.
I'm a registered member but my birthday reward isn't on my card.
Usually the reward will show up once your card has been scanned. So the next time you scan your card during the birthday month you entered when you registered, the birthday reward will show up.
I received an email for a complimentary slice of cake, yet I couldn’t redeem this in store?
There are a number of reasons why this could be: 1) The reward is only valid for the month of your Birthday and the offer has expired. 2) You registered your email to an older card, and have yet to register your new card. Please give us a call or email so we can transfer your details from your old card to your new card.
What type of cake can I redeem?
When you redeem your birthday reward you can choose any sweet item from the cabinet including a slice of cake, a muffin or brownie.
How do I transfer points from my lost or broken card to my new card?
If your lost or broke your card ad would like to transfer points please fill out our feedback form at the bottom of this page and a team member will be in touch.
How many free coffee rewards can I redeem in a single transaction?
You can redeem as many free coffees as you like in a single transaction. That means if you have 1, 2 or even 3 free coffees on your Caribbean Crew card you can redeem all of them at once. How great is that!
What do I do if I lost my card or my card is broken?
All Jamaica Blue cafes will stock new Jamaica Blue Caribbean Crew cards. Simply pick up a new one on your next visit.
I can’t find my verification code.
The verification code is located on the back of your loyalty card. Underneath ‘Crew No.’
I don’t remember my password.
To reset your password please visit: https://members.jamaicablue.com.au/recover
I haven’t registered my card, can I still use it?
Un-registered cards can still be used in store to accrue points and gain small complimentary coffees. But by registering online you will receive a complimentary small size hot beverage for registering as well as a slice of birthday cake anytime in the month of your birthday.
Can I use my Caribbean Crew card in regions outside of the place where the card was issued?
Unfortunately you will not be able to use your Caribbean Crew card outside of the place where the card was issued as the loyalty programs are separate. You will need to register for a new card overseas.
Will I receive lots of emails from Jamaica Blue if I provide my email address?
We will only send you emails which are relevant to your local store and occasional national emails, but you can choose to opt out at any point.
Where can I find loyalty terms and conditions?
Our loyalty terms and conditions can be found here. https://jamaicablue.com.au/loyalty-program-terms-conditions/

General questions

How do I find my nearest Jamaica Blue?
Use our cafe locator to find your nearest Jamaica Blue. https://jamaicablue.com.au/store-locations/
Where can I find cafe trading hours?
You can locate our trading hours on our store locator on our website. https://jamaicablue.com.au/store-locations/
How can I rate my experience at Jamaica Blue?
Jamaica Blue would love to hear your experiences with our cafes. You can do this right now by filling out our survey. https://jamaicablue.com.au/survey/
Do I have to pay extra for milk alternatives?
There is no additional charge for full cream milk, skinny milk or soy milk at any Jamaica Blue cafe in Australia.
Why do prices vary across cafes?
At Jamaica Blue cafes, we purchase fresh, local ingredients to create our dishes. Depending on the location of our cafes, will depend on the price of ingredients, which is why our prices vary from store to store.
Are you able to provide catering for events?
Please ask your local Jamaica Blue if they offer a catering menu.
International stores
Please find our international website links below. New Zealand - https://www.jamaicablue.co.nz/ UAE - http://www.jamaicablue.ae/ China - http://www.jamaicablue.com.cn/ Malaysia - https://www.jamaicablue.com.my/ UK - https://www.jamaicablue.co.uk/
UberEats options at Jamaica Blue
Yes you can order UberEats at the following Jamaica Blue cafes: Beeliar.
Hey You app
Liverpool Hospital are the only Jamaica Blue store participating with the Hey You app. Please check availability on the website. https://heyyou.com.au/

Nutritional Information

How do I find nutritional and allergy information?
We’re very open about the nutritional value of our menu products. We also understand how important it is to know which allergens are present in the food that you eat. We ensure that nutritional and allergy information is quick and easy to find on our website and in store, so you can check before you order. Find out for more information here: https://jamaicablue.com.au/menu/
Do you have gluten free products?
At Jamaica Blue, we do not offer any item as “gluten free”, even though the item may in fact contain no gluten. The reason for this is that we cannot guarantee that a gluten free product does not come in to contact with other products in the cool room or cabinet which contain gluten. Please check with your local café for low gluten options.
Do you offer plant milk alternatives?
Yes, all of our cafes offer soy milk. Check with your local café as to what other plant-based milk alternatives they offer.

Franchise

Are there any opportunities available for new franchise stores?
Our café franchise business model allows Jamaica Blue to be flexible and creative with our different café formats. From fully licensed café businesses and inline cafés to kiosks that all operate successfully within residential areas, commercial towers, shopping centres, airports and hospitals. For more information please visit the franchise page https://jamaicablue.com.au/franchising/

Job Opportunities

How can I find a job at Jamaica Blue?
Find out more on being a Jamaica Blue employee on our Careers section. https://www.jobgetter.com/jamaica-blue-careers

E-commerce

Do you sell your coffee beans?
Yes, jump on our website and purchase our Jamaica Blue coffee beans online. https://jblue.myshopify.com/
Haven’t received my order.
Please contact us on https://www.beangiving.com.au/pages/contact-us and provide us with your tracking order or receipt.
How do I track my order?
You should receive a tracking order number once the product is dispatched with our courier.

we’d love to hear from you

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Jamaica Blue Head Offices

Australia

Foodco Group PTY LTD
Building 215, Level 1, 122 Lang Road
Moore Park NSW, 2021
Sydney, Australia
T 02 9302 2200