HOW CAN WE HELP?

Of course, you can! 😊 Our loyalty program is designed so that when you spend $25 dollars, you are given a small sized hot beverage for free. So that’s any hot beverage of your choosing! There may be additional cost if you choose to up-size. Please ask our friendly staff before ordering.

The blend has it’s origins from the Jamaica Blue Mountains, Indonesia and Timor. The tasting notes being: ripe blackcurrant, tropical fruit, rich full body and a cocoa finish. Sounds amazing right?

The price of Mountain Blend is the same price as Signature Blend at all cafes. The best thing to do is to ask at your local Jamaica Blue cafe for individual prices 😊

Yes absolutely! Like all Keep Cup refills, you will receive a $0.50 discount when you fill your reusable cup even with Mountain Blend.

Yes, you absolutely can purchase Mountain Blend as whole beans. If you're lucky, your local Jamaica Blue café will have Mountain Blend in stock. Remember to ask our friendly staff the next time you drop in. Otherwise head to our online store. https://jblue.myshopify.com/collections/coffee 😊

You will receive an email at the beginning of your Birthday month to notify you of your complimentary slice of Birthday cake. This will automatically be uploaded to your card and will expire at the end of the month.

There are a number of reasons why this could be: The reward is only valid for the month of your Birthday and the offer has expired. You registered your email to an older card, and have yet to register your new card. Please give us a call or email so we can transfer your details from your old card to your new card.

Every time your account reaches 25 points this is converted into a small complimentary coffee voucher so you will never have more than 24 points at any one time. However you can continue to accumulate coffees.

If your lost or broke your card ad would like to transfer points please fill out our feedback form at the bottom of this page and a team member will be in touch.

All Jamaica Blue cafes will stock new Jamaica Blue Caribbean Crew cards. Simply pick up a new one on your next visit.

The verification code is located on the back of your loyalty card. Underneath ‘Crew No.’

To reset your password please visit: http://members.jamaicablue.com.au/PasswordReset.aspx

Un-registered cards can still be used in store to accrue points and gain small complimentary coffees but by registering online you will receive a complimentary small size hot beverage for registering as well as a slice of birthday cake anytime in the month of your birthday.

Unfortunately you will not be able to use your Caribbean Crew card outside of the place where the card was issued as the loyalty programs are separate. You will need to register for a new card overseas.

We will only send you emails which are relevant to your local store and occasional national emails, but you can choose to opt out at any point.

Our loyalty terms and conditions can be found here. https://jamaicablue.com.au/loyalty-program-terms-conditions/

Use our store locator to find your nearest Jamaica Blue. https://jamaicablue.com.au/store-locations/

You can locate our trading hours on our store locator on our website. https://jamaicablue.com.au/store-locations/

Jamaica Blue would love to hear your experiences with our cafes. You can do this right now by filling out our survey. https://jamaicablue.com.au/survey/

There is no additional charge for full cream milk, skinny milk or soy milk at any Jamaica Blue cafe in Australia.

At Jamaica Blue cafes, we purchase fresh, local ingredients to create our dishes. Depending on the location of our cafes, will depend on the price of ingredients, which is why our prices vary from store to store.

Please ask your local Jamaica Blue if they offer a catering menu.

Please find our international website links below. New Zealand - https://www.jamaicablue.co.nz/ UAE - http://www.jamaicablue.ae/ China - http://www.jamaicablue.com.cn/ Malaysia - https://www.jamaicablue.com.my/ UK - https://www.jamaicablue.co.uk/

Yes you can order UberEats at the following Jamaica Blue cafes: Beeliar.

Liverpool Hospital are the only Jamaica Blue store participating with the Hey You app. Please check availability on the website. https://heyyou.com.au/

Find out more on being a Jamaica Blue employee on our Careers section. https://www.jobgetter.com/jamaica-blue-careers

Our café franchise business model allows Jamaica Blue to be flexible and creative with our different café formats, from fully licensed café businesses and inline cafés to kiosks that all operate successfully within residential areas, commercial towers, shopping centres, airports and hospitals.

Yes, jump on our website and purchase our Jamaica Blue coffee beans online. https://jblue.myshopify.com/

Please contact us on https://www.beangiving.com.au/pages/contact-us and provide us with your tracking order or receipt.

You should receive a tracking order number once the product is dispatched with our courier.

At Jamaica Blue, we do not offer any item as “gluten free”, even though the item may in fact contain no gluten. The reason for this is that we cannot guarantee that a gluten free product does not come in to contact with other products in the cool room or cabinet which contain gluten. Please check with your local café for low gluten options.

We’re very open about the nutritional value of our menu products. We also understand how important it is to know which allergens are present in the food that you eat. We ensure that nutritional and allergy information is quick and easy to find on our website and in store, so you can check before you order. Find out for more information here: https://jamaicablue.com.au/menu/

Yes, all of our cafes offer soy milk. Check with your local café as to what other plant-based milk alternatives they offer.