HOW CAN WE HELP?

Scan your registered loyalty card when you buy a coffee! You must be registered and subscribed at the time of prize draws to be an eligible entrant. If you’re not a member, you can grab a loyalty card in store, register (https://members.jamaicablue.com.au/) and follow the above steps. Remember to scan your loyalty card every time you buy a coffee!

Login the loyalty portal, go to the Member Profile Tab, scroll to the bottom of the page and ensure you have the marketing box ticked.

You need to be subscribed by latest 30th May, 2021 and stay subscribed until the competition is drawn on 11th June, 2021. However, if there’s a re-draw, that will occur on 11th September, 2021 and to be eligible for that you will need to be subscribed. Aside from that, great offers and updates come through on email, so you will want to stay in the know and getting our emails.

1st draw winners will be notified by email provided in registration by 5pm AEST on 11th June, 2021 + published on our website. (They have until 10th Sept to claim it).​ 2nd draw winners will be drawn and notified by 5pm AEST on 11th September 2021 by email + published on website. (They have until 11th Dec, 2021 to claim it)​

Once you’re registered and subscribe, you will receive an email every Monday morning during the campaign with an update of your entries. ​

Yes of course. However, winners will need to scan their physical Gold Card to redeem their daily coffee prize.

Unfortunately you will miss out on those entries, as you do need to scan it every time. So, what a great reason to head back into a store again and add some more points and remember to scan 😊.

One entry per coffee-based beverage, including: Espresso, Cappuccino, Iced Coffee, Latte, Iced Latte, Piccolo, Flat White, Macchiato, Long Black, Iced Long Black, Mocha, Iced Mocha, Vienna, Dirty Chai, Ristretto. Furthermore, retail coffee purchases made in store count as one entry each: 250g retail coffee bag (either Signature Blend or Single Origin), 250g retail decaf coffee, 250g retail ground coffee, 250g retail decaf ground coffee, 100g retail Wallenford Estate Jamaica Blue Mountain Coffee, Capsules – 10 pack coffee, 1kg Retail Coffee Beans. Please note that loyalty free coffees (including additions) and retail coffee purchases made on the Jamaica Blue website will not count as valid entries.

Yes!!! We love them too!

No, if you’ve lost your card, your entries are lost.

Please head into your local Jamaica Blue store and pick up a new card. If your account was registered, please email customerservice@jamaicablue.com.au with your new Crew card number and verification code, as well as the email address you registered with, and our customer experience team can transfer any points and details across from your old account to your new card for you. Unfortunately, any entries accumulated on your lost card, will be lost.

No, you can redeem a ‘Jamaica Blue Beverage’ which means a standard, small size, hot beverage from the following list: Espresso, Cappuccino, Latte, Piccolo, Flat White, Macchiato, Long Black, Mocha.

Yes it will when it’s back up again.

We can’t sign someone else up, however you can give them a loyalty card, and get them to register and subscribe themselves.

One winner per store (107 total)​

We will be in touch with the winners via email. We’ll also have a winner list on the Jamaica Blue Website. Winners will be announced by 5pm 11 June 2021.

Yes you can redeem it at any store around Australia, so if you go on holiday near another Jamaica Blue – you can still enjoy your prize.

You will only get 1 x free Win Coffee For Life prize coffee PER DAY.

No, this is a prize for you only! It’s not transferable and any form of sharing may result in voiding reward.

You get 1 x standard small hot coffee per day (any extra’s/changes to milk/size/shots etc will cost extra). ​

Yes, the loyalty program will continue as normal. If you have a free coffee to redeem for your regular loyalty program, you may redeem this at the same time as your WC4L coffee.

You can redeem your free coffee from any Jamaica Blue in Australia. However, you will need to pick up your Gold Card from the store you won at. We will let you know which store this is on the email to claim your prize, sent to you if you are a winner.

You will be able to redeem your free coffees when you pick up your WINNING Card. The coffees will be loaded to that personalized winning card and your 20 years of coffees will start upon receiving that.

Well, we want to know it too! However, with 6 degrees of separation rule – maybe you could just find a connection to know to arrange having a Jamaica Blue coffee together 😊 and when you do! Tag us in the photo!!!

Jamaica Blue has always had strict hygiene practices and cleanliness standards in our café. In light of Coronavirus (COVID-19) we have implemented additional precautionary measures including: 1) Retraining all our team members and prepped them on increased hygiene and food safety standards. This includes regular handwashing, robust cleaning and sanitation schedules of all surfaces and equipment during storage, preparation and display of food, and barriers such as gloves and tongs are used for all ready to eat foods to minimise handling. 2) We’re requesting customers to hold the lid on reusables and handing over only the cup for refilling. 3) We’ve requested that if any team member feels unwell, that they remain at home and we encourage our customers to do the same. 4) We’ve established a dedicated team within the business to consider further steps we can take to ensure that the health and safety of our customers and team members come first.

If you have any questions or concerns, please contact our customer experience team at customerservice@jamaicablue.com.au

Every time your account reaches 25 points this is converted into a small complimentary coffee offer, so you will never have more than 24 points at any one time.

No, only one account can be linked to an email address.

The birthday cake offer is awarded to registered Jamaica Blue Crew customers. This offer is valid for the full calendar month of your registered birthday. This becomes visible on your account once the member barcode is scanned in store during that time. Please ensure that your Crew card number matches the one on your birthday email reminder. Note: if you register during your birthday month, you won’t be eligible to receive a birthday cake until the following year.

This could be that this offer has expired (only valid for calendar month) or that you registered an older card and have yet to register your new card. Please get in touch with us and we can transfer your details from your old card to your new card.

Not to worry. Sometimes the birthday reward email will go into your spam or junk folders. You can still head to any Jamaica Blue and redeem your reward as the email is only a reminder.

When you redeem your birthday reward you can choose any sweet item from the cabinet including a slice of cake, a muffin or brownie.

You can redeem as many free coffees as you like in a single transaction. That means if you have 1, 2 or even 3 free coffees on your Crew card you can redeem all of them at once. How great is that!

Please head into your local Jamaica Blue store and pick up a new card. If your account was registered, please email customerservice@jamaicablue.com.au with your new Crew card number and verification code, as well as the email address you registered with, and our customer experience team can transfer any points and details across from your old account to your new card for you. Alternatively, you can sign in on the Jamaica Blue App and continue to use your original account.

If you have lost or broken your card and would like to transfer points, please send the new card number and verification code, as well as the email address you registered with, to customerservice@jamaicablue.com.au. If your account was not registered and you don't recall the Crew card number, we won't be able to perform the transfer.

The verification code is located on the back of your loyalty card. Underneath ‘Crew No.’

To reset your password please visit: https://members.jamaicablue.com.au/recover

Unregistered cards can still be used in store to accrue points and gain small complimentary coffees. But by registering online, you will receive a complimentary small size hot beverage for registering as well as a slice of birthday cake in the month of your birthday.

Unfortunately you will not be able to use your Crew card outside of the country where the card was issued as the loyalty programs are separate. You will need to register for a new card overseas.

We will let you know about our great promotions and any member only offers for your local store or the whole network of Jamaica Blue cafés. You can choose to opt out at any point by unsubscribing at the bottom of any of these emails.

Our loyalty terms and conditions can be found here: https://jamaicablue.com.au/loyalty-program-terms-conditions/

We’re very open about the nutritional value of our menu products. We also understand how important it is to know which allergens are present in the food that you eat. We ensure that nutritional and allergy information is quick and easy to find on our website and in store, so you can check before you order. Find out for more information here: https://jamaicablue.com.au/menu/

At Jamaica Blue, we do not offer any item as “gluten free”, even though the item may in fact contain no gluten. The reason for this is that we cannot guarantee that a gluten free product does not come in to contact with other products in the cool room or cabinet which contain gluten. Please check with your local café for low gluten options.

Yes, all of our cafés offer soy milk. Check with your local café as to what other plant based milk alternatives they offer.

Our café franchise business model allows Jamaica Blue to be flexible and creative with our different café formats. From fully licensed café businesses and inline cafés to kiosks that all operate successfully within residential areas, commercial towers, shopping centres, airports and hospitals. For more information please visit the franchise page: https://jamaicablue.com.au/franchising/

Please head in to your local Jamaica Blue with your resume to enquire about potential job opportunities. You can find all the information you will need here: https://jamaicablue.com.au/careers/

Yes, you can purchase our Jamaica Blue coffee beans online: https://jblue.myshopify.com/

Please contact us on customerservice@jamaicablue.com.au and provide us with your tracking order or receipt.

You should receive a tracking order number once the product is dispatched with our courier.

Please check out the Terms and Conditions: https://jblue.myshopify.com/pages/terms-and-conditions Otherwise, please contact our customer experience team by emailing your questions to customerservice@jamaicablue.com.au