What's the difference between Caribbean Crew and the Loyalty program?
Caribbean Crew and the Loyalty program are exactly the same. If you're not a member yet make sure you head into any of our cafes in Australia and join today.
I have accumulated over 25 points yet my points balance displays less than 25 or zero?
Every time your account reaches 25 points this is converted into a small complimentary coffee voucher so you will never have more than 24 points at any one time. However you can continue to accumulate coffees.
When will I receive my complimentary slice of cake?
You will receive an email at the beginning of your Birthday month to notify you of your complimentary slice of Birthday cake. This will automatically be uploaded to your card and will expire at the end of the month.
I'm a registered member but my birthday reward isn't on my card.
Usually the reward will show up once your card has been scanned. So the next time you scan your card during the birthday month you entered when you registered, the birthday reward will show up.
I received an email for a complimentary slice of cake, yet I couldn’t redeem this in store?
There are a number of reasons why this could be:
1) The reward is only valid for the month of your Birthday and the offer has expired.
2) You registered your email to an older card, and have yet to register your new card. Please give us a call or email so we can transfer your details from your old card to your new card.
I didn't receive my birthday reward email!
Not to worry. Sometimes the birthday reward email will go into your spam or junk folders. You can still head to any Jamaica Blue and redeem your reward as the email is only a reminder.
What type of cake can I redeem?
When you redeem your birthday reward you can choose any sweet item from the cabinet including a slice of cake, a muffin or brownie.
How do I transfer points from my lost or broken card to my new card?
If your lost or broke your card ad would like to transfer points please fill out our feedback form at the bottom of this page and a team member will be in touch.
How many free coffee rewards can I redeem in a single transaction?
You can redeem as many free coffees as you like in a single transaction. That means if you have 1, 2 or even 3 free coffees on your Caribbean Crew card you can redeem all of them at once. How great is that!
What do I do if I lost my card or my card is broken?
All Jamaica Blue cafes will stock new Jamaica Blue Caribbean Crew cards. Simply pick up a new one on your next visit.
I can’t find my verification code.
The verification code is located on the back of your loyalty card. Underneath ‘Crew No.’
I don’t remember my password.
To reset your password please visit: https://members.jamaicablue.com.au/recover
I haven’t registered my card, can I still use it?
Un-registered cards can still be used in store to accrue points and gain small complimentary coffees. But by registering online you will receive a complimentary small size hot beverage for registering as well as a slice of birthday cake anytime in the month of your birthday.
Can I use my Caribbean Crew card in regions outside of the place where the card was issued?
Unfortunately you will not be able to use your Caribbean Crew card outside of the place where the card was issued as the loyalty programs are separate. You will need to register for a new card overseas.
Will I receive lots of emails from Jamaica Blue if I provide my email address?
We will only send you emails which are relevant to your local store and occasional national emails, but you can choose to opt out at any point.
Where can I find loyalty terms and conditions?
Our loyalty terms and conditions can be found here. https://jamaicablue.com.au/loyalty-program-terms-conditions/
