I have accumulated over 30 points yet my points balance displays less than 30 or zero?
Every time your account reaches 30 points this is converted into a small complimentary coffee offer, so you will never have more than 29 points at any one time.
Where do I find my Crew card's verification code?
The verification code is located on the back of your loyalty card. Underneath ‘Crew No.’
Can I use the same email for more than one Crew account?
No, only one account can be registered per email address. You will be unable to register a second account to an email address so please get in touch if you require assistance.
When will I receive my complimentary slice of cake?
The birthday cake offer is awarded to registered Jamaica Blue Crew customers. This offer is valid for the full calendar month of your registered birthday. This becomes visible on your account once the member barcode is scanned in store during that time. Please ensure that your Crew card number matches the one on your birthday email reminder.
I received an email for a complimentary slice of cake, yet I couldn’t redeem this in store?
This could be that this offer has expired (it is only valid for your registered birthday calendar month) or that you registered an older card and have yet to register your new card. Please get in touch with us and we can transfer your details from your old card to your new card so that you can access your birthday reward.
I didn't receive my birthday reward email!
Not to worry. Sometimes the birthday reward email will go into your spam or junk folders. You can still head to any Jamaica Blue and redeem your reward as the email is only a reminder.
What type of cake can I redeem as my birthday reward?
When you redeem your birthday reward you can choose any sweet item from the cabinet including a slice of cake, a muffin or brownie.
How many free coffee rewards can I redeem in a single transaction?
You can redeem as many free coffees as you like in a single transaction. That means if you have 1, 2 or even 3 free coffees on your Crew card you can redeem all of them at once. How great is that!
What do I do if I have lost my card or my card is broken?
Please head into your local Jamaica Blue store and pick up a new card. If your account was registered, please email customerservice@jamaicablue.com.au with your new Crew card number and verification code, as well as the email address you registered with, and our customer service team can transfer any points and details across from your old account to your new card for you.
How do I transfer points from my lost or broken card to my new card?
If you have lost or broken your card and would like to transfer points, please send the new card number and verification code, as well as the email address you registered with, to customerservice@jamaicablue.com.au.
Unfortunately, if your account was not registered and you don't recall the Crew card number, we won't be able to perform the transfer.
I haven’t registered my card, can I still use it?
Unregistered cards can still be used in store to accrue points and gain small complimentary coffees. But by registering online, you will receive a complimentary small size hot beverage for registering as well as a slice of birthday cake in the month of your birthday.
Can I use my Jamaica Blue Crew card overseas?
Unfortunately you will not be able to use your Crew card outside of the country where the card was issued as the loyalty programs are separate. You will need to register for a new card overseas.
Will I receive promotional emails if I register?
We will let you know about our great promotions and any member only offers for your local store or the whole network of Jamaica Blue cafés. You can choose to opt out at any point by unsubscribing at the bottom of any of these emails.
Where can I find the privacy policy and loyalty terms and conditions?
Our privacy policy can be found here: https://jamaicablue.com.au/privacy-policy/. Our loyalty terms and conditions can be found here: https://jamaicablue.com.au/loyalty-program-terms-conditions/
