Contact Us

Get In Touch


AT JAMAICA BLUE, TALK TO A HUMAN

 

When you call us, you’re not going to hit a ridiculously long phone menu.

And when you email, it isn’t going into the black hole, never to be seen (or heard from) again.

Instead, we’re all about providing the exceptional service that we want to experience for ourselves. We’re here to provide you with more information, answer any questions you may have, or create effective solutions for any concerns.

So, let’s talk.

Jamaica Blue Head Offices

Australia

Jamaica Blue Pty Ltd
Unit 215F1, Building 215
The Entertainment Quarter
122 Lang Road
Moore Park, NSW, 2021

Or PO Box 303,
Double Bay NSW 1360
T 1800 622 338 (Australia only)
T 02 9302 2200
F 02 9302 2212

New Zealand

Jamaica Blue Pty Ltd
PO Box 204 – 246
Highbrook, Auckland 2161
New Zealand
T 64 9 377 1901
F 64 9 377 1908

Frequently Asked Questions

Loyalty FAQ's

Are there any opportunities available for new franchise stores?
Our café franchise business model allows Jamaica Blue to be flexible and creative with our different café formats, from fully licensed café businesses and inline cafés to kiosks that all operate successfully within residential areas, commercial towers, shopping centres, airports and hospitals.
When will I receive my complimentary slice of cake?
You will receive an email at the beginning of your Birthday month to notify you of your complimentary slice of Birthday cake. This will automatically be uploaded to your card and will expire at the end of the month.
I received an email for a complimentary slice of cake, yet I couldn’t redeem this in store?
There are a number of reasons why this could be: The reward is only valid for the month of your Birthday and the offer has expired. You registered your email to an older card, and have yet to register your new card. Please give us a call or email so we can transfer your details from your old card to your new card.
I have accumulated over 25 points yet my points balance displays less than 25 or zero?
Every time your account reaches 25 points this is converted into a small complimentary coffee voucher so you will never have more than 24 points at any one time. However you can continue to accumulate coffees.
I can’t find my verification code?
The verification code is located on the back of your loyalty card. Underneath ‘Crew No.’
I don’t remember my password?
To reset your password please visit: http://members.jamaicablue.com.au/PasswordReset.aspx
I haven’t registered my card, can I still use it?
Un-registered cards can still be used in store to accrue points and gain small complimentary coffees but by registering online you will receive a complimentary small size hot beverage for registering as well as a slice of birthday cake anytime in the month of your birthday.
Can I use my Caribbean Crew card in regions outside of the place where the card was issued?
Unfortunately you will not be able to use your Caribbean Crew card outside of the place where the card was issued as the loyalty programs are separate. You will need to register for a new card overseas.
Will I receive lots of emails from Jamaica Blue if I provide my email address?
We will only send you emails which are relevant to your local store and occasional national emails, but you can choose to opt out at any point.