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Frequently Asked Questions

Franchise

Are there any opportunities available for new franchise stores?
Our café franchise business model allows Jamaica Blue to be flexible and creative with our different café formats, from fully licensed café businesses and inline cafés to kiosks that all operate successfully within residential areas, commercial towers, shopping centres, airports and hospitals.

Loyalty

When will I receive my complimentary slice of cake?
You will receive an email at the beginning of your Birthday month to notify you of your complimentary slice of Birthday cake. This will automatically be uploaded to your card and will expire at the end of the month.
I received an email for a complimentary slice of cake, yet I couldn’t redeem this in store?
There are a number of reasons why this could be: The reward is only valid for the month of your Birthday and the offer has expired. You registered your email to an older card, and have yet to register your new card. Please give us a call or email so we can transfer your details from your old card to your new card.
I have accumulated over 25 points yet my points balance displays less than 25 or zero?
Every time your account reaches 25 points this is converted into a small complimentary coffee voucher so you will never have more than 24 points at any one time. However you can continue to accumulate coffees.
How do I transfer points from my lost or broken card to my new card?
If your lost or broken card was registered online simply click on 'lost card' on the menu tab when you login into your Caribbean Crew account. https://members.jamaicablue.com.au/Login.aspx
What do I do if I lost my card or my card is broken?
All Jamaica Blue cafes will stock new Jamaica Blue Caribbean Crew cards. Simply pick up a new one on your next visit.
I can’t find my verification code?
The verification code is located on the back of your loyalty card. Underneath ‘Crew No.’
I don’t remember my password?
To reset your password please visit: http://members.jamaicablue.com.au/PasswordReset.aspx
I haven’t registered my card, can I still use it?
Un-registered cards can still be used in store to accrue points and gain small complimentary coffees but by registering online you will receive a complimentary small size hot beverage for registering as well as a slice of birthday cake anytime in the month of your birthday.
Can I use my Caribbean Crew card in regions outside of the place where the card was issued?
Unfortunately you will not be able to use your Caribbean Crew card outside of the place where the card was issued as the loyalty programs are separate. You will need to register for a new card overseas.
Will I receive lots of emails from Jamaica Blue if I provide my email address?
We will only send you emails which are relevant to your local store and occasional national emails, but you can choose to opt out at any point.
Loyalty terms and conditions?
Our loyalty terms and conditions can be found here. https://jamaicablue.com.au/loyalty-program-terms-conditions/

General questions

How do I find my nearest Jamaica Blue?
Use our store locator to find your nearest Jamaica Blue. https://jamaicablue.com.au/store-locations/
Are you able to provide catering for events?
Please ask your local Jamaica Blue if they offer a catering menu.
Why do your prices vary across stores?
At Jamaica Blue cafes, we purchase fresh, local ingredients to create our dishes. Depending on the location of our cafes, will depend on the price of ingredients, which is why our prices vary from store to store.
International stores
Please find our international website links below. New Zealand - https://www.jamaicablue.co.nz/ UAE - http://www.jamaicablue.ae/ China - http://www.jamaicablue.com.cn/ Malaysia - https://www.jamaicablue.com.my/ UK - https://www.jamaicablue.co.uk/
UberEats options at Jamaica Blue
Yes you can order UberEats at the following Jamaica Blue cafes: Beeliar - More coming soon!
How to provide Feedback
Jamaica Blue would love to hear your experiences with our stores. You can do this right now by sending us an email at hello@jamaicablue.com.au and we’ll ensure your feedback is passed onto the right department.
Trading hours
You can locate our trading hours on our store locator on our website. https://jamaicablue.com.au/store-locations/
Hey You app
Liverpool Hospital are the only Jamaica Blue store participating with the Hey You app. Please check availability on the website. https://heyyou.com.au/
Job Opportunities
Find out more on being a Jamaica Blue employee on our Careers section. https://www.jobgetter.com/jamaica-blue-careers

E-commerce

Do you sell your coffee beans?
Yes, jump on our website and purchase our Jamaica Blue coffee beans online. https://jblue.myshopify.com/
Haven’t received my order?
Please contact us on https://www.beangiving.com.au/pages/contact-us and provide us with your tracking order or receipt.
How do I track my order?
You should receive a tracking order number once the product is dispatched with our courier.

Nutritional Information

How do I find nutritional and allergy information?
We’re very open about the nutritional value of our menu products. We also understand how important it is to know which allergens are present in the food that you eat. We ensure that nutritional and allergy information is quick and easy to find on our website and in store, so you can check before you order. Find out for more information here: https://jamaicablue.com.au/menu/
Do you offer plant milk alternatives?
Yes, all of our cafes offer soy milk. Check with your local café as to what other plant-based milk alternatives they offer.
Do you have gluten free products?
At Jamaica Blue, we do not offer any item as “gluten free”, even though the item may in fact contain no gluten. The reason for this is that we cannot grantee that a gluten free product does not come in to contact with other products in the cool room or cabinet which contain gluten. Please check with your local café for low gluten options.

AT JAMAICA BLUE, wE’RE ALL EARS

 

We love feedback.

Which is why when you email us, it isn’t going into the black hole, never to be seen (or heard from) again.

And when you call, you’re not going to hit a ridiculously long phone menu.

Instead, we’re all about providing the exceptional service that we want to experience for ourselves. We’re here to provide you with more information, answer any questions you may have, or create effective solutions for any concerns. And we’ll get back to you as quickly as possible – promise.

So, let’s talk.

Jamaica Blue Head Offices

Australia

Jamaica Blue Pty Ltd
Unit 215F1, Building 215
The Entertainment Quarter
122 Lang Road
Moore Park NSW 2021

Or PO Box 303
Double Bay NSW 1360
T 1800 622 338 (Australia only)
T 02 9302 2200
F 02 9302 2212

New Zealand

Jamaica Blue Pty Ltd
PO Box 204 – 246
Highbrook Auckland 2161
New Zealand
T 64 9 377 1901
F 64 9 377 1908