FREQUENTLY
ASKED QUESTIONS
ASKED QUESTIONS
GENERAL QUESTIONS
Where can I find café trading hours?
You can locate our trading hours on Google or our store locator: https://jamaicablue.com.au/store-locations/
Why do prices vary across cafés?
As each Jamaica Blue café is locally owned and operated, you may see some variance in pricing between stores. Prices are based on regional recommended retail pricing.
Are you able to provide catering for events?
Please ask your local Jamaica Blue if they offer a catering menu.
Does my local café do delivery?
Each Jamaica Blue café is locally owned and operated, so ask in store whether they have this option available.
NUTRITIONAL INFORMATION
Where can I find ingredients and nutritional information?
For information on the ingredients and nutritional content of our products, please refer to our menu here. This information is based on our standard product recipes and variations may occur due to seasonal changes and supplier differences. Please note that any customization to our standard menu items may affect the nutritional content and allergen information provided.
At Jamaica Blue, we take pride in tailoring our menus to the unique tastes of the local communities we operate in. As a result, the ingredients used in our dishes may vary between cafés.
If you have a food allergy, please talk to a member of our team before ordering each time you dine with us.
Do you have gluten free and other allergen-free products?
Our menu contains gluten, milk, tree nuts, and other allergens. Whilst we strive to minimize cross-contamination, in a busy kitchen we cannot guarantee that the food and drinks we prepare freshly on site are allergen-free. If you suffer from allergies, please bear this in mind. For low gluten, vegetarian, or vegan options, check with your local Jamaica Blue café.
Do you offer plant milk alternatives?
Yes, all of our cafés offer soy milk. Check with your local café as to what other plant based milk alternatives they offer.
FRANCHISE
Are there any opportunities available for new franchise stores?
Our café franchise business model allows Jamaica Blue to be flexible and creative with our different café formats. From fully licensed café businesses and inline cafés to kiosks that all operate successfully within residential areas, commercial towers, shopping centres, airports and hospitals.
For more information please visit the franchise page: https://jamaicablue.com.au/franchising/
JOB OPPORTUNITIES
I want a job at my local Jamaica Blue café.
Please head in to your local Jamaica Blue with your resume to enquire about potential job opportunities. You can find all the information you will need here: https://jamaicablue.com.au/careers/
SHOP ONLINE
Do you sell your coffee beans?
Yes, you can purchase our Jamaica Blue coffee beans online from the Jamaica Blue store on Amazon here
GIFT CARDS
Where can I use my Gift Card?
You can use your Gift Card at any participating Jamaica Blue Cafe (https://jamaicablue.com.au/gift-card-participating-cafes/). Please review this list before purchasing your Gift Card.
What can I purchase at Jamaica Blue with my Gift Card?
You can use your Gift Card to purchase any of our great products in café. Gift Cards cannot be used for online purchases.
Do I have to spend the whole value of the Gift Card at once?
No, you don’t need to spend the entire amount on your card all at once. You can shop as often as you like until the balance is used up – and you can even top up the card again when you’ve finished, or as you go. You can top up your Gift Card at any participating cafes.
Where can I buy a Gift Card?
You can purchase Gift Cards at any participating Jamaica Blue Cafe (https://jamaicablue.com.au/gift-card-participating-cafes/).
If you are looking to make a bulk purchase, you can do here (https://wwws-au1.givex.com/cws4.0/jamaicabluecorp/).
Can I purchase Gift Cards for my business to give to staff and customers?
Yes! You can via Jamaica Blue Corporate Services (https://wwws-au1.givex.com/cws4.0/jamaicabluecorp/).
How long is my Gift Card valid for?
All Gift Cards are valid for 36 months from the date of purchase.
Is there any minimum value to purchase?
You can load the card with any value between $10 and $200.
Can I top up my Gift Card?
Yes – you can top up your Gift Card in store at any participating Jamaica Blue Café (https://jamaicablue.com.au/gift-card-participating-cafes/). When you top up, the validity resets to 36 months.
Can I check the balance left on my Gift Card?
Yes, you can check the remaining value using our balance checker (wwws.givex.com/cws4.0/jamaicablue/check-balance/) or at any participating Jamaica Blue Café (https://jamaicablue.com.au/gift-card-participating-cafes/).
When I have used the full balance, what do I do with the Gift Card?
The Gift Card can be topped up! So, you can reuse it or even gift it to someone else. When you top up, the validity resets to 36 months. However, if the Gift Card has expired, it can’t be reactivated.
What happens when the Gift Card expires?
The Gift Card is valid for 36 months. If the Gift Card has expired, it can’t be reactivated. However, if you top up the Gift Card, the validity resets to 36 months.
What if I lose my Gift Card?
Please treat your Gift Card as cash as it will not be replaced if lost or stolen.
Can I get a refund on my Gift Card?
No, Gift Cards are non-refundable. Please treat your Gift Card as cash.
Where can I find the full terms and conditions for the Gift Card?
You can find the terms and conditions on our website (https://jamaicablue.com.au/gift-card-tcs/).
Where can I find the full privacy policy for the Gift Card?
You can find the privacy policy on our website (https://jamaicablue.com.au/privacy-policy/).
Who can I contact if I have a question?
Please contact our Customer Service Team (https://jamaicablue.com.au/guest-feedback/).

WE’D LOVE TO HEAR FROM YOU
Please choose the relevant option below:
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leave a review about your recent visit.
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discuss your feedback or enquiries with our customer service team.
Media Enquiries
please contact us directly.
Own a cafe
SUBMIT AN ENQUIRY
The enquiry form below is for Franchise Partners who wish to purchase a Franchise. If you wish to apply for employment in one of our cafés, please click here.
Frequently asked Questions
Where can I find café trading hours?
You can locate our trading hours on Google or our store locator: https://jamaicablue.com.au/store-locations/
Why do prices vary across cafés?
As each Jamaica Blue café is locally owned and operated, you may see some variance in pricing between stores. Prices are based on regional recommended retail pricing.
Are you able to provide catering for events?
Please ask your local Jamaica Blue if they offer a catering menu.
Does my local café do delivery?
Each Jamaica Blue café is locally owned and operated so ask in store whether they have this option available.
Where can I use my Gift Card?
You can use your Gift Card at any participating Jamaica Blue Cafe (https://jamaicablue.com.au/gift-card-participating-cafes/). Please review this list before purchasing your Gift Card.
What can I purchase with my Gift Card?
You can use your Gift Card to purchase any of our great products in café. Gift Cards cannot be used for online purchases.
Where can I find café trading hours?
You can locate our trading hours on Google or our store locator: https://jamaicablue.com.au/store-locations/
Why do prices vary across cafés?
As each Jamaica Blue café is locally owned and operated, you may see some variance in pricing between stores. Prices are based on regional recommended retail pricing.
Are you able to provide catering for events?
Please ask your local Jamaica Blue if they offer a catering menu.
Does my local café do delivery?
Each Jamaica Blue café is locally owned and operated so ask in store whether they have this option available.
Where can I use my Gift Card?
You can use your Gift Card at any participating Jamaica Blue Cafe (https://jamaicablue.com.au/gift-card-participating-cafes/). Please review this list before purchasing your Gift Card.
What can I purchase with my Gift Card?
You can use your Gift Card to purchase any of our great products in café. Gift Cards cannot be used for online purchases.
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