You can download the Jamaica Blue app on IOS or Android through the Apple App Store or Google Play.

Our app will work on IOS devices and most popular Android devices. Customers who have devices such as Oppo which use Android derivative software may not be able to download the app.

Our loyalty terms and conditions can be found here. https://jamaicablue.com.au/loyalty-program-terms-conditions/

Your email address allows us to send you reminder emails when your order is ready, as well as help you reset your password and find out about new offers and rewards.

It’s important to note that one email address can only be used for one account. Members are unable to make multiple accounts on multiple devices using the same email address.

You can update these in the My Details section. You can also do this via the Jamaica Blue website.

To delete your account you can contact Jamaica Blue directly through the app ‘contact us’ form, our website feedback form or via Facebook Messenger. Our team will be able to assist you.

This QR code connects purchases to your account. When you make a purchase at Jamaica Blue, you gain points towards a loyalty reward by scanning your QR code at the cafe counter.

All of the offers and rewards can be found if you tap ‘rewards’ which can be found at the base of the home screen of the app.

You can redeem as many eligible rewards as you like in a single transaction through online ordering or in the Jamaica Blue café.

It’s the best thing ever, you can place your order and pay ahead of time on your Jamaica Blue app. Once your order is ready you can pick it up from your chosen café.

Mobile ordering is available at selected Jamaica Blue cafes in Australia when you order through the Jamaica Blue app.

When you start a new order on the Jamaica Blue app you will be given the option to choose a café to pick up from. If your favorite café is not available, it will not show up as an option to order from.

Jamaica Blue has a developed an app specific menu with all your favorites. Download the app today to check it out

Not at all, there is no minimum order.

You can change your order at any time before completing the order payment.

Once the order has been completed and payment has been made you can’t cancel the order.

When you reach the café you placed your order at please head to the orange PICK UP sign.

You sure can. When you start an order, you can choose what time that day you’d like to pick it up.

Visa and Mastercard are accepted.

You can add payment card information when you check out from an online order before completing payment on the app. If you want to remove a card please click on the feedback button and speak to our team.

Once the order has been accepted by the café, the payment transaction will be complete.

If you require a refund, it’s recommended that you speak the café you ordered from directly. You can speak to them in the cafe or call them directly.

When you pick up your order in the cafe you will find the receipt stapled on the bag. If not please ask at the café.

The prices of app menu items differ depending on the café you choose to order from.

You have access to your name, email, password, mobile number, credit card information and date of birth, found under the My Details section.

You sure can, simply tap the heart icon in previous transactions once an order is complete.

You sure can, simply tap ‘orders’ on the bottom menu bar of the app. Then tap history.

Absolutely, all menu items have kilojoule information available. You can check all allergen and nutritional information on our website and quickly access this by selecting the Food & Nutrition option in your Jamaica Blue App.

If an error displays, please check that your card information is correct, Try a different card or contact your bank.

On occasion if a café runs out of a product it will be marked as sold out. In that case we recommend selecting a different menu item, sorry.

Location services allows the app to know where you are.

Location services allows the app to help you find your closest café when purchasing via the app

Absolutely, after your order has been completed you will be prompted to rate your experience. You can also contact us directly via the app side bar ‘contact us’ or right here on the website. For a really fast response please reach out to us on Facebook Messenger Chatbot.