Frequently Asked Questions
Why do I need to choose a primary card?
In preparation for some exciting features coming to our loyalty program, we ask that all members have one card assigned to one email address. This will also allow you to get the most out of the loyalty program. All points and rewards will be moved to the primary card.
How long do I have to choose a primary card?
You will have until 29 April 2021 to choose your primary card. If you haven't chosen a primary card by then we will make the most recently used card the primary card for you. This will occur on the 30 April 2021.
So what happens to points and rewards on the other cards?
All the points and rewards accumulated on the other cards will be moved to the card you’ve chosen. If you didn’t choose a primary card, we moved all the points and rewards to the most recently used card. The birthday reward will be as per the primary card that was chosen.
How will I know when the cards have been merged to the chosen primary card?
Your cards will merge by the 30 April 2021. Please continue to use your chosen primary card and discard any old card/s as they will no longer be valid.
Can I still use the old card(s) at a Jamaica Blue café?
Once a primary card is chosen all other cards will be deactivated. If you want to register a new card with a different email address, please head to your closest Jamaica Blue café and pick one up today.
How can I register a new card?
You can easily register a new card. Simply register on https://members.jamaicablue.com.au/ ensuring the email address you sign up with hasn't already been used for another Jamaica Blue account.
I share an email address with my partner and want to be able to keep our own Jamaica Blue loyalty cards. How do I go about changing the attached email address instead of merging the cards together?
We're happy to update the email address attached to your card if you would prefer not to merge them together. Please get in touch with us before 30th April 2021 at email@example.com and we can help update that for you. Any time after this date, your card will have automatically transferred over so we suggest visiting your local Jamaica Blue cafe and picking up a new card instead. You can easily register a new card - Simply register on https://members.jamaicablue.com.au/ ensuring the email address you sign up with hasn't already been used for another Jamaica Blue account.